Legal
Escrow Policy
The escrow lifecycle
Four possible states. Clear triggers for each.
Funded
Buyer deposits package price. Funds move to Collabify's segregated trust account. Neither party can access them until an event triggers release.
In progress / review
Creator delivers content. Buyer may request revisions per the brief's agreed count. Funds remain locked.
Released (approved)
Buyer clicks Approve. Collabify releases funds to Creator's JazzCash, Easypaisa, or bank within 60 seconds.
Refunded (dispute / no delivery)
If Creator fails to deliver by the deadline, or Collabify rules in Buyer's favour in a dispute, funds return to Buyer within 24 hours.
Edge cases, answered.
Can a Buyer cancel after funding?
Yes, if the Creator has not yet submitted any deliverable. Full refund in 24 hours. If work is in progress, a kill fee may apply based on documented hours — Collabify will arbitrate.
Can a Creator withdraw before approval?
No. Funds are only released upon Buyer approval or a Collabify dispute ruling. Creators cannot initiate release.
What if both parties agree to cancel?
Both parties can mutually cancel an order from the order page. Funds return to the Buyer within 24 hours, no Collabify fee charged.
How long can funds stay in escrow?
Up to 90 days from funding. After 90 days without resolution, Collabify will contact both parties and initiate auto-dispute if unresolved.
Is my money insured?
Escrow funds are held in a segregated account with a partner Pakistani bank and are not commingled with Collabify's operating funds. Bank deposit insurance applies per PBC regulations.